Allgemeine Geschäftsbedingungen
Nachfolgend werden die allgemeinen Leistungsbedingungen für unser Kursangebot aufgeführt.
1. Elebaires
Elebaires agrees to provide Spanish courses for students with professional and trained teachers, as well as provide a number of extra-curricular services such as activities and volunteer programs and excursions. Elebaires is not liable for any damage resulting from or compensation related to incorrect or withheld information received at the point of booking.
2. These Terms & Conditions
Apply from the moment the student has submitted and completed the Elebaires booking form.
3. Client Documents & Insurance
The student is fully responsible for ensuring that they have adequate travel documents (visa etc), travel insurance and medical insurance. Any non-compliance and any resulting damages are the sole responsibility of the Student and are not the responsibility of Elebaires.
4. Liability
Elebaires will not be held liable for loss, damage or injury to persons or property.
5. Changes to the Booking
Elebaires reserves the right to charge an administration fee of US$40 for the course and the accommodation or volunteer placement each time the program is changed or postponed after the Elebaires Booking Form has been submitted. Requests should be made in writing at least two (2) weeks before the requested change or postponement.
6. Changes During Program
Changes between different services (courses, accommodation, volunteer placements and other services), such as substituting one service for another, are not permitted and will be considered a cancellation, refer to 7.
a) Changes to accommodation
Changes to accommodation in cases where the student requests to switch even though the accommodation meets the set requirements, Elebaires will not refund the price of the service.
7. Cancellation
For cancellations made 15 days or more prior to arrival, Elebaires will refund 80% of the total program cost. For cancellations made 10 days prior to arrival Elebaires will refund 50% of the total program cost. For cancellations made less than 10 days before arrival 25% will be refunded of the total program cost. After a program has started there is no refund for any course, accommodation or other item booked. Group courses or lessons cannot be cancelled, students will still be charged for cancellations. Students will not be charged for private lessons if they cancel with at least 24 hours notice. All cancellations with less than 24 hours notice will be charged.
8. Last Minute Bookings
Bookings of courses, accommodation and volunteer placements made less than 4 weeks of the program start date will be subject to availability.
9. Payments
Courses must be paid for in full before the program start date (either the first day of housing or the course start date, whichever is first). The student must pay for the entire program of scheduled classes before the first day of his/her program. One week before the program start date, any remaining program balance must be paid in full.
Payments for Spanish programs can be made by credit or debit card (Visa, MasterCard, Discover or American Express) via PayPal or with a bank transfer before the program start date. Current students who want to extend their programs can also pay in cash (U.S. dollars or Argentine pesos) in person at the school.
10. Holidays
Elebaires will close for Argentine public holidays. Elebaires will endeavor to communicate these changes as soon as they have been formally announced. Elebaires will make up the lessons missed due to holidays.
11. Class Information
Classes are held Monday – Friday from 9:00 to 13:00 leaving the rest of the day free to explore Buenos Aires. Private Spanish lessons take place in the afternoons. Elebaires has also a very wide variety of free after school activities to take part in during the afternoons.
12. Accommodation Information
Here at Elebaires, we can help you find a housing option that best suits your needs and expectations for studying abroad in Argentina. We offer several different options such as student residences, family home-stay, shared apartments and hotels or hostels. It is very important that our students have a great stay in the city, that’s why we carefully screen all of our places and only recommend the most interesting places. For more information, visit our section of accommodation or visit our blog for our postings on accommodation.
13. Level of Spanish
When you register for a course with Elebaires, we will send you a placement written test and an oral evaluation. From these two tests an assessment will be made and you will be placed accordingly in a group of students that have a similar level of Spanish as you do. Do not worry if you do not speak a word of Spanish – many of our students have no prior Spanish knowledge before they arrive. You will, however, be speaking Spanish in the classroom from your first day.
14. Transfers
We offer an airport pick-up service where you to be met upon arrival inside the airport and transported to your accommodation. For students who are not interested in this option, we recommend you arrange a taxi from the taxi desk at the arrival entrance where you will pay a flat rate up-front.
15. Cancellation due to causes out of Elebaires control.
Elebaires will not be liable for any failure to comply with obligations (and therefore shall not be required to pay compensation) if the failure is occasioned by any cause beyond Elebaires´ reasonable control; nor shall Elebaires be responsible for any costs incurred by or on behalf of the student as a result of any such case. Such causes shall include but are not limited to fire, flood, war, riot, embargo, organized labor stoppage, unusually adverse weather conditions, acts of civil or military authorities, acts of terrorism, acts of god, pandemics etc.
16. Complaints
In the unlikely event that a student wishes to submit a formal complaint, ensure that this is brought to the attention of Elebaires prior to the end of the program.
17. Supervision
Neither Elebaires nor its accommodation hosts provide supervision for adult students (18+years of age) who book a program. Students who are less than 18 years old are required to have consent from their parents to study. Those travelling alone need to posses any necessary documentation allowing their stay in Argentina.
18. Code of Conduct & Expulsion
Students should act in a respectful manner towards fellow students, teachers, staff and people who are not directly involved with the school such as accommodation hosts and / or activity guides. Elebaires reserves the right to expel students from the program or accommodation at its discretion if it finds students in breach of its basic code of conduct (supplied in the welcome pack). No refund will be given. Students must pay the full cost of any damage to property and are expected to obey the laws and adapt to the customs of their host country and host family (if applicable).
19. Photography & Filming
Elebaires may take promotional photographs and video footage of students. If students do not wish to participate, Elebaires will respect their wishes.